Customer Support Agent
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Recent activity by Customer Support Agent-
How do I complete a 2023 Tax Return
Complete the basic information in all its parts. On the menu towards the left side of the program, you must fill out your income withholding vouchers or forms and fill out any attachments that a...
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What is an extension and how do I request it?
An extension allows the taxpayer additional time to file the tax return. However, extensions do not extend the tax payment date. That is, if for some reason you are unable to file your tax retur...
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Do I need a preparer number to buy Taxmania Especialista?
No, you do not need a preparer number to acquire or use Taxmania Specialist. In that case, you will be able to prepare and file the tax returns as an individual.
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Why isn't the PR Tax Return free in Taxmania?
Taxmania is a third-party tax preparation software for individuals created by a local Puerto Rican software company. When you file via Taxmania, you support our team of local developers. Your ...
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I entered my bank information incorrectly: What should I do?
Once you file your tax return through Taxmania, the tax return is automatically sent to SURI. That is why, if your bank information was entered incorrectly, you should contact the Treasury Depar...
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Why should a tax return be amended?
If you omitted income, failed to claim a deduction or credit to which you are believed to be entitled, or believe you are not entitled to any deduction or credit claimed on the original return, you...
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How to prepare a tax return from previous years?
Once you are registered in Taxmania, you must go to the list of tax returns and choose the button on the top right that says "+ Create Tax Return". Then, you will be able to choose between the f...
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How can I create additional tax returns?
There are three ways for you to create additional tax returns within Taxmania. If you already have an account with Taxmania, when you log in, you will see a screen that says "Welcome back to Tax...
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How can I delete an attachment or voucher that I do not want to complete?
To remove vouchers or attachments that you do not wish to complete, you must press the Remove button on the listing of the voucher or attachment you wish to remove from your return.
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What should I do if my employer gives me an original withholding slip and then an amended withholding slip?
You will need to enter the information from the amended voucher, as it is the one that contains the updated information without errors.