Customer Support Agent
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Activity overview
Latest activity by Customer Support Agent-
Customer Support Agent created an article,
Who does the Child Tax Credit apply to?
Thalia Sevilla December 28, 2021 The Additional Child Tax Credit (CTC) is a credit found on Form 1040-PR. This form is an IRS return that must be filed by those who are self-employed and who have g...
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Customer Support Agent created an article,
When do I have to amend my return?
By Thalia Sevilla When do I have to amend my return? You have already filed your return, but you realize you made a mistake, what do you do now? To resolve it, you can submit an amended form to...
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Customer Support Agent created an article,
What is the Work Credit and how do I know if it applies to me?
By Thalia Sevilla According to the Press Release issued by the Secretary of the Department of the Treasury, Francisco Parés Alicea, taxpayers may claim a Credit for Work on their 2021 Income Tax Re...
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Customer Support Agent created an article,
11 Common Questions about Taxmania
11 Common Questions about Taxmania 1. I want to know the status of my filing. When filing your return, Taxmania shows its status as shown by the Treasury services. If you want to know the es...
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Customer Support Agent created an article,
5 common mistakes to avoid when filling out your PR Tax Return
By Thalia Sevilla Any error when filling out and filing a return can result in a repair, delaying the entire process including the refund that could apply to you. To prevent this, it is important t...
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Customer Support Agent created an article,
5 common questions about the filing process of my return
By Thalia Sevilla 1. When does the refund arrive? The refund is disbursed directly by the Department of the Treasury. Therefore, if you want more details, you must verify your SURI account and/or c...
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Customer Support Agent created an article,
Do I need a preparer number to buy Taxmania Especialista?
No, you do not need a preparer number to acquire or use Taxmania Specialist. In that case, you will be able to prepare and file the returns as an individual.
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Customer Support Agent created an article,
What should I do if I get an error message about my information in SURI?
If you have any incorrect information in the SURI platform, you have to send a message through SURI with the update of your information. In our blog article we detail the steps to follow. To acc...
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Customer Support Agent created an article,
How to prepare a tax return from previous years?
Once you are registered in Taxmania, you must go to the list of tax returns and choose the button on the top right that says "+ Create Tax Return". Then, you will be able to choose between the f...
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Customer Support Agent created an article,
What should I do if my employer gives me an original withholding slip and then an amended withholding slip?
You will need to enter the information from the amended voucher, as it is the one that contains the updated information without errors.